Privacy Policy

1. Introduction

Global AI Sentinel LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Zen Leads platform and related services (collectively, the "Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, phone number, company name, and job title
• Dealership Information: Business name, address, website URL, and integration credentials
• Payment Information: Billing address and payment card details (processed by secure third-party processors)
• Communications: Messages, support requests, and feedback you send to us

2.2 Consumer Lead Data

Through the Service, dealerships collect consumer information including:

• Name, email address, and phone number
• Vehicle preferences and trade-in information
• Service appointment requests
• Finance pre-qualification data
• Video concierge requests and preferences

2.3 Automatically Collected Information

We automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, features used, click patterns, and session duration
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies, pixels, and similar technologies

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to inquiries and provide customer support
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third-party vendors who perform services on our behalf, including payment processing, data analytics, email delivery, hosting services, customer service, and marketing assistance.

4.2 Business Partners

CRM providers, website platforms, and other integration partners as necessary to provide the Service.

4.3 Legal Requirements

When required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Consumer lead data is retained in accordance with dealership instructions and applicable legal requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Privacy Rights

7.1 General Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

7.2 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information. We do not sell personal information.

7.3 European Residents (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation, including the rights described above and the right to lodge a complaint with a supervisory authority.

8. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to collect information and improve the Service. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

14. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at dpo@globalaisentinel.com.